Totsy Support Tickets All Reviews

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Totsy Reviews

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  • outraged by Totsy



    I never received my order from Totsy even though it said it was delivered? I was home and even received a package from Fed Ex on this day to prove I was sittiing home waiting for delivery. i can not get in touch with company because my emails have not been returned and the # they give is out of order!? This is not what a reputable company does,so i have no other choice but to think I was taken?! Honestly, I do not have the money to throw away like that! I scrimped and cut to make hat purchase! More...
    (Parenting, Nannies, Babies, Family)
  • Broken item



    I received my order a MONTH after placing it with Totsy. When the merchandise arrived part of it was broken. I called Totsy customer service immediately. I was met with a less than eager to help rep (swilliams@totsy.com). I was told to email a pic of the broken item and she would ask her supervisor if they could do anything. I emailed the pic to her within minutes of hanging up the phone. She has yet to reply to the original email as well as 3 others I have sent. More...
    (Miscellaneous)
  • order not received



    Not only has my order not been delivered, but I have no tracking number or even an idea of when it might be delivered. I expected my order of 4 little girls' Christmas dresses to give to them by Thanksgiving, and now I'm wondering if I will even receive them this year. Every time I email Totsy, I just get a generic noreply email back. I have asked to be contacted and no one has contacted me. I want to know where my dresses are, and if I should just go buy new ones for Christmas pictures, and cancel this order through my credit card company. Is Totsy just a hoax? More...
    (Holiday shopping reviews)
  • Order # 100356869



    My order number is 100356869. I received an email that part of my order was out of stock. Upon investigation of my order information, two out of the three items I ordered are no longer in stock. I would like to know how this is possible! I placed my order a month ago and now I am being charged a shipping fee of 7.95 for a pair of shoes, I could have bought at the Disney store cheaper! I am EXTREMELY disappointed. How could I place an order for something that there isn't enough stock for? I wish I could cancel my entire order and I plan to NEVER order from your company again! My name is... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Refund



    I ordered 3 jackets from Tosty. I only received 2. There was no note, no email, nothing indicating why one was missing. I emailed and it took over a week for them to get back to me. They said a refund had been requested and I should have gotten an email. I should wait 7 to 10 bussiness days for my refund. It has been a month and still no refund. I emailed several times but I only ever get a message that my email was received and then nothing more. More...
    (Miscellaneous)
  • orders not received and lost



    I initially purchased some clothing for my daughters. It was set to ship a month later. After 2 months I receive an e-mail that they can not receive the product so they are canceling my order. They offered me a $15 credit. A few weeks later, the same products were for sale again (cheaper). I tried to use my $15 credit and it didn't work.... I ordered the same products again anyway. I went through the order process and got my confirmation page. However, I never received an e-mail confirming my order and the order it not listed on the 'My Orders' page. Shortly after the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Totsy will not give me refund they promised me in writing!



    I bought a plum district voucher to use for tots worth $30. When I went to check out there was no place to put the voucher # but the screen to enter my credit card info for the remainder said there was 2 more screens to confirm. Of course it charged everything to my card & since it was a Sat. & of course Totsy is off on the weekends there was no one to help so I emailed them. They responded by telling me that they will refund my credit card when the items ship (in 1 month) all I have to do is email them with this ticket #LTK53503107162X. I even got a phone call from 1 of the reps... More...
    (Shopping, Chain Stores)
  • Free shipping offer



    This is now the 4th time I have tried to get resolution. I created an account and received an email with free shipping for my first purchase. I tried to make a purchase and was not given the free shipping. I would like to make a purchase but I would like Totsy to supply the free shipping that the email gave me with my first purchase. Thank you. More...
    (Miscellaneous)
  • order placement



    my order id is 4DD3C5F7B664 and made an order for L'Amour Shoes Stitched Velcro Shoe Beige size 11 Crochet Tie Shrug Color: Aqua Size: Small Quantity: 1 Crochet Tie Shrug Color: Coral Size: Small Quantity: 1 Crochet Tie Shrug (Small) Color: White Size: Small Quantity: 1 and i used my doodle deal credit of $30 towards this but after payment i noticed tht the shoe was missing in my final order and i have paid shipping so pls consider this as an emergency and i want to include the of above size to my oder..as i have the credit More...
    (Delivery Services)
  • Unacceptable Customer Service



    I have placed an order in the past and I realize that there is a considerable wait time for delivery. However, I placed a Melissa and Doug order on November 15th and there isn’t even an estimated ship date for that order (4CE17882). I would imagine that this order should have shipped already because you had another Melissa and Doug sale after the one I ordered from had closed. I placed another order on November 23rd and that order had an estimated ship date of December 16th (4CEBc950) Can you please update me on the status of these orders. RESPONSE: Dear Valued Customer,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • order 4CD416A7



    I have written your company emails, I have called the customer service line (only to be told by an automated response to just write you an email!!), and I am completely unsatisfied with the lack of response and with your poor customer service. I want a FULL REFUND for my order, and I want acknowledgment of my order being canceled. I want a response from a HUMAN BEING that the full amount of 31.55 is being refunded to my American Express. More...
    (Online Shopping - Sponsored by AMAZON.COM)


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