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Totsy Complaint - Horrible company to deal with!
Totsy Complaint

Totsy Complaint


Horrible company to deal with!

I placed two different orders- took over a month and half for them to ship out. One of the orders was completely wrong! The number printed on the invoice was a party line number- sent 4 emails- heard nothing back. I received the second order- items were missing. It had the correct phone number printed. Called- they said they did not send the sweater because it was recalled- so why did you ship the same sweater just a different size with the first order? Also, why did you STILL charge my card? They said they would refund everything to my card- for the incorrect sized items within 5-7 days- it's been 15- still no refund, or pre-paid slip to return all of these items.

Also, no refund the first order were items were missing. They also told me they would give me a $15 credit- for all of the trouble. Why would I want to order again? However, I saw an item that I wanted to buy as a gift- so I thought I would give them one more chance. No credit there. Sent another email- took 5 days to hear back from them. Credit still did not show up- so I called, I sat on hold for over 1 hour- while the girl tried to figure it all out. Was very rude and snippy. I cannot help it, that they cannot ship out orders correctly, or refund money in a timely manner. I will NEVER order from this company again. It has been a HUGE nightmare. Here we are a week before, Christmas and I have to buy 7 new gifts- because of their screw up. It's been one never ending nightmare!

I was very nice with both people who answered the phone- received nothing but attitude from the second girl. As if I was "Bothering her" even though her job is "customer Service Rep"?!?

I've shared my experience with many of people and have found that I'm not the only one this has happened to.

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