Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Totsy Complaint - RUDE BUNCH OF JERKS!
Totsy Complaint

Totsy Complaint



I placed an order 7 weeks ago! Last week I called to see what in the world happened, and the jerk I spoke with told me that because of hurricane Sandy, it was delayed..... I totally understand that but I mean COME ON! 7 WEEKS?! It should have already been shipped out before the hurricane even hit! So he gets rude and tells me there's nothing he can do for me,, no credit, or anything, but if I no longer want the package to refuse it. (The problem was that 3 of the items were gifts I no longer needed because of their delayed shipping!, one of the items I did want) He said I can either accept the whole thing, or have none of the items in the package. Well, today it finally came, and the ONE thing I wanted wasnt even in the package!!!!!!!!!!!!!!! WTF! So I call, and he said he'll refund just that one item. I told him I didn't want any of it, and he said there's nothing they can do, and they're not refunding my money! What irritates me is that they tried to get away charging me for items that they already knew I wasnt getting because they were out of stock! They didn't even notify me, or put a note on the invoice! When I called again, the woman was talking over me as I was trying to explain the situation.... as I kept calm and never raised my voice, she told me to shut up and stop yelling at her while she explained the policy. Shockingly at this point I still hadnt even raised my voice... and calmly asked her if she was feeling okay because she must be hearing voices in her head as I have not raised the volume of my voice one bit. Then she started screaming the store policy at me over the phone like an escaped mental patient. I understand rules and policies, but you need to apply your own common sense to the situation! Obviously they are wrong! Policy or not.... it should be every company's policy to make their customers happy SO THAT THEY RETURN AND SPEND MORE MONEY! Duh! I'm calling my attorney first thing Monday, and then I'm reporting them to the better business bureau. (current mood= LIVID)

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Totsy
SUBMIT a ticket
for Totsy
WATCH videos
for Totsy
More Totsy Reviews and Complaints MORE reviews and complaints
for Totsy


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Totsy reviews

Similar reviews


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team