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Totsy Support Ticket - New York - Broken item

Totsy Support Ticket - New York

Broken item - Totsy

Created By: hmgunter's Picture hmgunter Last Reply: hmgunter's Picture hmgunter
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0
Product: Totsy

I received my order a MONTH after placing it with Totsy . When the merchandise arrived part of it was broken. I called Totsy customer service immediately. I was met with a less than eager to help rep (swilliams@totsy.com). I was told to email a pic of the broken item and she would ask her supervisor if they could do anything. I emailed the pic to her within minutes of hanging up the phone. She has yet to reply to the original email as well as 3 others I have sent.


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