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Totsy Support Ticket - New York - Totsy will not give me refund they promised me in writing!

Totsy Support Ticket - New York

Totsy will not give me refund they promised me in writing!

Created By: frenchy824's Picture frenchy824 Last Reply: Totsyhelp's Picture Totsyhelp
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 1

I bought a plum district voucher to use for tots worth $30. When I went to check out there was no place to put the voucher # but the screen to enter my credit card info for the remainder said there was 2 more screens to confirm. Of course it charged everything to my card & since it was a Sat. & of course Totsy is off on the weekends there was no one to help so I emailed them. They responded by telling me that they will refund my credit card when the items ship (in 1 month) all I have to do is email them with this ticket #LTK53503107162X. I even got a phone call from 1 of the reps confirming this. Although I thought is annoying that I have to wait 1 month I agreed. So items shipped, I emailed them with a copy of their email so i have it in writing that they promised to refund me & days later on a Friday at 5:37pm they have the nerve to email me back saying they cannot refund my credit card & they will be giving me a $30 Totsy credit instead. Obviously they don't realize that they are legally obligated to give me my refund since I have it in writing. Please help! I don't want their credit because I would never shop there again!


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Totsyhelp says: (7 years ago)
 0
Dear Frenchy824,
Thank you for bringing this matter to our attention, we strive to provide the best service possible and learn from our mistakes. We apologize for the inconvenience this has caused you. We hope this matter has been settled to your full satisfaction and assure you of our best attention to your future orders.
Kind regards,
Totsy




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